Refund & Returns Policy
We want you to love your Goose Shoes. If you're not completely satisfied, we'll make it right with our hassle-free return policy.
Return Window
You have 30 days from the date of delivery to return your items. All returns must be initiated within this timeframe to be eligible for a refund or exchange.
Return Conditions
To be eligible for a return, items must meet the following conditions:
- Items must be in original, unworn condition
- All original packaging, tags, and labels must be included
- Shoes must show no signs of wear on the soles
- Items must be free from odors, stains, or damage
- Original receipt or order confirmation required
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale or clearance
- Customized or personalized products
- Items damaged due to misuse or normal wear
- Gift cards and promotional items
Free Return Shipping
Orders over $200 qualify for free return shipping. For orders under $200, a $10 return shipping fee will be deducted from your refund.
How to Return Your Items
Follow these simple steps to return your purchase:
- Contact our customer service team at [email protected]
- Provide your order number and reason for return
- Receive your prepaid return label via email
- Package items securely in original packaging
- Attach the return label and drop off at any authorized shipping location
Refund Processing
Once we receive your returned items, we'll inspect them and process your refund within 5-7 business days. Refunds will be issued to your original payment method:
- Credit cards: 3-5 business days
- PayPal: 1-2 business days
- Bank transfers: 5-7 business days
Exchanges
We're happy to exchange your items for a different size or color, subject to availability. Exchange requests must be made within the 30-day return window. If the new item costs more, you'll pay the difference. If it costs less, we'll refund the difference.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We'll provide a prepaid return label and either send a replacement or issue a full refund, including original shipping costs.
International Returns
International customers are responsible for return shipping costs. We recommend using a trackable shipping method. Customs duties and taxes are non-refundable.
Refund Policy for Sale Items
Items purchased during sales or with promotional discounts are eligible for return within the same 30-day window, but are subject to the sale price for refund calculations.